FAQ'S

Location

681 Franklin Avenue, Nutley, NJ, 07110

Our location is located on the North end of Franklin Avenue just before the corner of Kingsland and Franklin. 

Arrival

Please fill out our Client Intake Form and Waiver prior to your visit. This is required to book and appointment online. If appointment was booked over the phone an email will be sent to complete the registration process. The day of your visit, please arrive 10-15 minutes prior to your scheduled appointment to insure a calm relaxed experience.

Amenities

Free parking is located behind the building. If the lot is full, free street parking is available.

Guests will be provided with robe and slippers and will have a few moments of solitude and relaxation prior to their service.

Tea Service to unwind will be provided to guests in their personal treatment room.

Payment

Cash, most major credit cards and Space Spa gift cards are acceptable forms of payment.

Gratuities

Gratuities are not included in the price of your service but may be given at your discretion.  A customary guide is about 20 percent of the cost of service.  Both cash and credit cards are accepted.

SPACE SPA POLICIES

Spa Admission

Space Spa & Wellness is available to guests ages 13+, however, all services performed on guests younger than 18 years of age require parental consent.  Both parties will be required to fill out intake forms.

Spa Reservations

Reservations can be made by calling (862) 505-1924  or by booking on online at our website thespacespa.com or custom Space app.  We ask that you make your appointments in advance to ensure you receive your preferred treatment time.  A credit-card on file is required to reserve your appointment.  The card on file will not be charged unless failure to adhere to our cancellation and rescheduling policy.  All classes must be purchased in advance. Services and prices are subject to change without notice.  We reserve the right to refuse service to anyone.

Late Policy

Because we value each guest, if you are late arriving for your scheduled appointment, we will begin your service as soon as you arrive, but we must finish on the hour to accommodate other guests with scheduled appointments.

Cancellations or Rescheduling

As a courtesy, you will receive a confirmation email or text message prior to your scheduled visit.  Should you need to cancel or reschedule your reservation a 48-hour notice is required for all spa services and a 2 hour notification for all classes and events.  Insufficient notice to cancel or reschedule your reservation will result in a charge of 50% of your scheduled service to the card on file used to reserve the appointment. Failure to give sufficient class cancellation will result in the loss of that session.  All guests who no-show, no-call will be charged the full price of the services they were scheduled for with the card used to book.  This policy exists out of respect and courtesy for our staff.

During Your Visit

If you are a new-guest, we ask you to arrive 15 minutes before your scheduled appointment to allow time for you to acclimate yourself to the space.  If you are an existing-guest we ask you to arrive 5-10 minutes prior to your appointment to ensure a relaxed calm experience.  In consideration of other guests, service time will not be extended for delayed arrival, and the full price of your service will still be charged.  Please let us know if there are any special physical, medical needs or conditions we may prepare for prior to your service, such as, pregnancy, food or product allergies, or physical limitations to ensure that you enjoy your visit.  We recommend keeping your valuables at home, Space Spa is not responsible for lost or stolen items.

Payment

Payments are accepted in the form of cash, most major credit cards and Space Spa gift cards.  Gift cards contain value, which may be used for purchase of services and products at face value.  Gift cards may not be used to purchase other gift cards.  The gift card must be present at the time of check-out and the available balance will be applied to the transaction.  Gift cards are non-refundable and may not be redeemed for cash.  Any unused balance will remain on the card.  We are not responsible for any lost, stolen, damaged or unauthorized use of the card. 

Return Policy

Here at Space Spa the purity and integrity of our products is the utmost importance to us. 

If for some reason you are unsatisfied with your purchase, you may request an exchange of equal or lesser value within 7 days of purchase with receipt.

Any services performed are nonrefundable.  Series, packages, and memberships are also nonrefundable.